Terms of Service | Onboard DCE

“Organization”, “Client”, “User”, “You” — The company or entity using the Platform.

“Authorized Users” — Personnel authorized by the Client to access the Platform.

“Platform”, “Software” “Onboard DCE” — The SaaS Platform for CTD validation, AI review, document management, and workflow tools.

“Rubrik” — Infinity Health Africa’s proprietary AI validation engine.

“CTD” — Common Technical Document.

“Agreement” — These Terms, Privacy Policy, and any commercial contracts.

The Platform is for organizations and authorized representatives aged 18 and above. Clients must ensure all users are properly authorized. Use of the Platform must comply with all applicable laws and regulatory guidelines.

Clients must provide accurate company and user information. Clients must maintain confidentiality of login credentials. Clients must report unauthorized access immediately.

Infinity Health Africa is not liable for losses caused by compromised or mismanaged credentials.

Onboard DCE includes the following services:

• AI-Assisted CTD Validation (Rubrik)
• CTD Builder Tools
• Document Management and Versioning
• Readiness Checklist and Scoring
• Administrative and Dashboard Tools

Infinity Health Africa may update or improve features at any time.

You agree to use the Onboard DCE only for lawful purposes and in accordance with these Terms. You shall not, whether directly or indirectly:

1. Violate any law or regulation, including using the Software for fraudulent, misleading, or otherwise unlawful activities.
2. Interfere with or disrupt the operation, security, integrity, or performance of the Software, its servers, networks, or related systems.
3. Attempt to gain unauthorized access to the Software, user accounts, computer systems, or networks connected to the Software through hacking, password mining, or any other unauthorized means.
4. Copy, modify, adapt, translate, reverse engineer, decompile, or create derivative works based on the Software, except to the extent expressly permitted by applicable law.
5. Upload, transmit, or distribute harmful content, including malware, viruses, worms, trojans, or any code intended to damage, interfere with, or limit the functionality of the Software or any user's system.
6. Use the Software to transmit, store, or process prohibited content, including:
   • defamatory, obscene, or offensive material;
   • content that infringes the intellectual property or privacy rights of others;
   • unauthorized personal data or confidential information.
7. Use the Software in a manner that imposes an unreasonable or disproportionately large load on the infrastructure or that bypasses or circumvents usage limits or access controls.
8. Use the Software for competitive analysis, benchmarking, or to build a competing product, unless expressly permitted in writing.
9. Share, resell, sublicense, or otherwise make the Software available to third parties except as expressly allowed by the Terms or your subscription plan.

Infinity Health Africa may suspend accounts for violations of these Terms.

The Client warrants that:

• All uploaded content is lawful, authorized, and owned by the Client
• All users are authorized to access and use the Platform
• The Client complies with all regulatory, data protection, and export control laws
• No content violates intellectual property rights or confidentiality agreements

Fees and billing terms are defined in commercial or enterprise contracts. Non-payment may lead to suspension of services. Fees are non-refundable unless explicitly stated in writing.

Both parties agree to maintain confidentiality regarding all documents, validation outputs, business information, and proprietary materials.

Infinity Health Africa may access client data only for the following reasons:

• Providing technical or operational support
• Security monitoring
• Legal or regulatory requirements (with notice where legally permitted)
• Client authorization

The Client agrees to indemnify and hold harmless Infinity Health Africa from any claims, damages, liabilities, or expenses arising from:

• Misuse of the Platform
• Violation of these Terms
• Upload of unlawful or unauthorized content
• Regulatory non-compliance
• Inaccurate or misleading information submitted by the Clien

Infinity Health Africa may suspend or terminate access if these Terms are violated, if payments fail, or if unlawful activity is detected.

Upon termination:

• Access to the Platform is disabled
• The Client may request export of its data within 30 days
• After 30 days, Infinity Health Africa may delete Client data unless legally required to retain it
• Deletion is permanent and cannot be reversed